Store Privacy Notice

1. What This Notice Covers

This notice explains how we handle personal information when you visit a BlackTieVIP Store (any page whose address begins with /store/), use the shopping cart, report an item, or buy from a Store. It applies whether or not you have a BlackTieVIP account.

If you also use the rest of BlackTieVIP as a registered member, the main Privacy Policy covers that use. Store visits do not require, and do not collect, any age or identity verification.

2. Information We Collect

2.1 When you browse, use the cart or report an item

• Technical information: your IP address, browser type and the page that referred you to the Store. We use your IP address for security and to limit abuse, for example by rate-limiting requests.
• Store statistics: which Store pages and products are viewed and which items are added to carts.
  • These are recorded against a visitor code created by a one-way calculation from your cart cookie (or, failing that, your IP address and browser) combined with a secret value that changes every day. The code lets us count unique visitors on a given day. It cannot be reversed to reveal your IP address, and it cannot be linked to you from one day to the next.
  • We also record the referring website, any campaign tag in the link (such as utm_source), and any BlackTieVIP referral code in the link.
• Your cart: the items and quantities in your cart and the destination country you choose for shipping estimates. If you are signed in, your cart is linked to your account.
• Item reports: the reason and any comments you give when you use "Report this item". Reports are recorded with a one-way code derived from your network address (never the address itself), so that one person cannot report an item repeatedly.

2.2 When you place an order (once checkout is available)

• Contact and shipping details: your name, email address, telephone number and shipping address.
• Order details: the items you bought, prices, shipping charges, and tracking and delivery information.
• Payment: payment is processed by our payment processor. We receive confirmation of payment and limited details such as the card type and last four digits. We never receive or store your full card number.

3. Cookies

These cookies are strictly necessary for the Store to work. Stores do not use advertising cookies, and we do not allow third parties to track you across websites from our Stores.

4. How We Use Your Information

We use your information:

• to provide the Stores and keep your cart;
• to process, ship and support your orders, including sending order confirmations and shipping emails;
• to handle returns, refunds, payment disputes and customer service;
• to prevent fraud and abuse and to keep the Stores secure;
• to give Sellers statistics about their Store; these are aggregate figures and do not identify you;
• to review reported items; and
• to comply with the law, including tax and accounting obligations.

We send only transactional emails about your orders. We do not send marketing emails to Store buyers unless you separately and expressly agree to receive them.

5. Who We Share It With

• The Seller of the Store you buy from.
  • If your order includes an item the Seller ships, the Seller receives your name, email address, telephone number and shipping address.
  • If BlackTieVIP ships your entire order, the Seller receives only your name, city and state or province.
  • Sellers are contractually bound to use your information only for your order, never for marketing, and to delete it when no longer needed.
• Shipping carriers (USPS, UPS, FedEx, DHL, and for Canadian deliveries Canada Post and customs authorities): your name, shipping address, and telephone number where the carrier requires it.
• Our fulfilment suppliers, for BlackTieVIP-fulfilled items: the same shipping details.
• Service providers that host our systems, send our emails and process payments, under contracts that limit their use of your information.
• Authorities and others where required by law, to enforce our terms, or to protect the rights and safety of any person.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

6. How Long We Keep It

• Carts: deleted 30 days after your last visit.
• Store statistics: kept as described in section 2.1. Daily visitor codes cannot be linked to you.
• Telephone number, street address and postal code: deleted 180 days after delivery of your most recent order. Each new order restarts this period, so we keep these details while you continue to shop. Until a carrier confirms delivery, we treat an order as delivered 14 days after it ships.
• Name, email address, city, state or province, country and order records: kept for as long as needed for receipts, refunds, payment disputes, and tax and accounting records, which is generally up to seven (7) years.
• Item reports: kept for as long as needed to review the item and keep a record of moderation decisions.

7. Your Rights

United States

Depending on your state (for example California, Colorado, Connecticut, Virginia and others), you may have the right to know what personal information we hold about you, to access it, to correct it, to delete it, and to opt out of its sale or its use for targeted advertising. We do neither of the last two.

You may use an authorised agent. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision.

Canada

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law, you may access and request correction of your personal information and withdraw your consent, subject to legal and contractual limits. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

How to make a request

Email legal@blacktievip.tv from the email address used for your order, with your order number if you have one. We will verify your request before acting on it and respond within the time the law requires, generally 30 to 45 days.

8. Where Your Information Is Stored

Your information is stored and processed in the United States. If you are in Canada, your information will be transferred to and processed in the United States, where it may be accessible to U.S. authorities under U.S. law.

9. Security

We use technical and organisational safeguards to protect your information, including encrypted connections, restricted access, and logging of access to buyer details. Cart cookie codes are stored only in a one-way (hashed) form. No system is completely secure, and we will notify you and the authorities of a breach where the law requires.

10. Children

Stores are not directed to children under 13, and we do not knowingly collect personal information from them. Orders may be placed only by adults (see the Store Terms of Sale). If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to This Notice

We may update this notice. The version and effective date are shown at the top of this page. If we make material changes, we will post a prominent notice in the Stores.